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PT Visitor Experience Associates (Temporary)

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Posting Details

Position Information

Role Code/Title 29091 - PR & Marketing Spec I (02)
Position Number H29091
Working Title PT Visitor Experience Associates (Temporary)
Department Institute For Contemporary Art
Recruitment Pool All Applicants
Anticipated Hiring Range $9 - $12/hr
Campus Monroe Park Campus
Position Type Hourly
Hours/Week 15 - 29
Normal work days Varies
Normal work hours Varies
Job Category Administrative/ Secretarial/ Clerical
Does this position provide patient or clinical services to the VCU Health System? No
Does this position require a pre-placement medical assessment? No
Is any portion of this position grant-funded? No
Sensitive Position No
Resource Critical No
Description of the Job

The Institute for Contemporary Art at VCU is in need of friendly, motivated, and outgoing individuals to assist in strengthening the ICA’s mission to create an open forum for dialogue and collaboration between guests. Visitor Experience Associates are responsible for processing membership enrollment, ticket sales, and visitor feedback via the Welcome Desk, as well as ensuring the safety and security of both art and guests within the galleries. All are expected to provide a high level of customer service while engaging with the public and ensuring guests adhere to ICA Visitor Policies, as well as maintain a strong understanding of exhibition content, programs, and events. Please note that this is a temporary position with an official start date of March 10, 2018 and will conclude mid-September 2018.

- Provide excellent customer service as a primary point of contact of the ICA by greeting, orienting, and assisting visitors, while also providing general security of the art on display and ensuring guests adhere to ICA Visitor Policies
- Process Memberships, ticket sales, and visitor feedback via front desk desktops and mobile devices
- Act as a liaison between front-of-house and ICA staff
- Track ticketed exhibition entry while monitoring overall building occupancy
- Maintain knowledge of ICA exhibitions, programs, and events
- Receive and respond to phone inquiries
- Greet and orient incoming tour groups

Required Qualifications

Required Qualifications:
- Must pass a pre-employment background check
- Must possess excellent customer service skills and a welcoming demeanor in order to successfully engage and interact with a diverse audience
- An ability to calmly and effectively direct large crowds
- Ability to work weekends, evenings, and some holidays
- Ability to stand for long periods of time
- Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public
- Ability to demonstrate tact and diplomacy in discussing cultural diversity issues with the public

Preferred Qualifications

Preferred Qualifications:
- First Aid/CPR certification
- Experience with CRM and ticketing software
- Customer service experience in hospitality, retail, or museum setting
- Experience operating a two-way radio
- Proficiency in Microsoft Office

Job Open Date 02/02/2018
Remove from posting on or before
Open Until Filled Yes
Special Instructions to Applicants
Additional Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Reference Letter - 1
  2. Reference Letter - 2