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Non-Medical Case Manager

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Position Information

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Position Information

Recruitment Pool All Applicants
Working Title Non-Medical Case Manager
Role Title Direct Service Assoc III
Position Number 538000
Department Internal Medicine
Description of General Responsibilities

The purpose of this position is to effectively identify, schedule, and screen all eligible patients who are receiving Ryan White grant funded assistance for patients not assigned to a Ryan White Medical Case Manager. The Ryan White eligibility process includes all initial, six-month income checks, and yearly renewals. This position must abide by Ryan White eligibility determination policies in regards to documentation requirements and also, ensuring that other available patient assistance is accessed before Ryan White grant funding as to adhere that all Ryan White grant funds are the payer of last resort. Additionally, this position will be responsible for collaborating with other non-medical case managers to ensure that all eligible patients receiving HIV-medical care in a VCUrun clinic have the appropriate Ryan White billing codes added to eligible clinic visits and will oversee the scheduling of new oral health care patients referred to VCU Dental Care.

Required Qualifications

• Knowledge of requirements to access Ryan White grant funds in the Commonwealth of Virginia

• Knowledge of Medicare, Medicaid, and other state or federal funded assistant programs for eligible individuals

• Knowledge of HIPAA and ability to implement privacy and confidentiality practices

• Excellent customer service and interpersonal skills

• Excellent time management and organizational skills

• Ability to demonstrate superior teamwork behaviors

• Ability to work independently

• Ability to adapt to any changes in federal and state grant requirements

• Proficient in MS Office

• Sensitive to confidential health information and HIV/AIDS related issues and controversies

• Outstanding communication skills, oral and written

• Ability to work in a diverse environment required

Preferred Qualifications

• Prefer Associate’s or Bachelor’s Degree

• Experience in a health care delivery system preferred

• Cultural competency in working with a diverse population

Pay Band 03
Anticipated Hiring Range $33,293 - $36,500
Campus MCV Campus
Position Type Classified (full-time)
Hours/Week 40
Normal work days M - F
Normal work hours 8 - 5
Job Open Date 09/13/2017
Remove from posting on or before
Open Until Filled Yes
Job Category Administrative/ Secretarial/ Clerical
Does this position require a pre-placement medical assessment? Yes
Economic Indicator: No
Is any portion of this position grant-funded? Yes - Continuation of this position depends on funding of the grant.
Sensitive Position No
Resource Critical Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your experience working with under served populations?

    (Open Ended Question)

  2. * Describe your customer service experience.

    (Open Ended Question)

  3. * Describe any experience you have working with HIV/AIDS patients, or if you have no experience working with this population, describe experience with a comparable group of patients.

    (Open Ended Question)

  4. * Describe your experience working with electronic medical records.

    (Open Ended Question)

Optional & Required Documents

Required Documents
Optional Documents
  1. Cover Letter/Letter of Application
  2. Other Document
  3. Resume